Technology Services

Technology

The Technology Services Department is responsible for the day to day operations of our district network. We use the Incident IQ work order system to manage the multitude of support requests generated by staff at each site.  

District-wide and network-related assistance:

Our staff of Technology Support Specialists serve all sites and departments in the district.  These specialists are split into three groups, each responding to work orders to a range of sites in ‘Zone 1,’ ‘Zone 2,’ or ‘Zone 3.’  Midway through the year, the teams will switch zones to support a new set of sites.  This model of support allows us to be flexible with deploying personnel and helps build district-wide support capacity with our staff.

If you need assistance from a Technology Support Specialist, please submit a work order to Incident IQ.  Your work order will be assigned and prioritized by our team.

• Carlos Martinez, Network Engineer
• Steven Cano, Network Engineer
• Erik Perez, Network Technician
• Cesar Salas, Network Technician
• Nicholas Jensen, Lead Technology Support Specialist
• Diego Pacheco, Lead Technology Support Specialist
• Albert Avila, Technology Support Specialist
• Shawn Cullum, Technology Support Specialist
• Tomas Garcia, Technology Support Specialist
• Giuliano Mazzina, Technology Support Specialist
• Robert Martinez, Technology Support Specialist
• Elisa Sanderson, Technology Support Specialist
• Jason Chang, Technology Support Specialist
• Emilia Solorzano, Technology Support Specialist Help Desk
• Matthew Trevena, Technology Support Specialist Help Desk