- Turlock Unified School District
- Technology Services
- Tech Help Desk
Tech Help Desk
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Have an immediate need? Contact our Help Desk! Technology Services staffs a Help Desk Technician who can respond to a variety of technology needs and assist with troubleshooting. If he can't fix the issue, he can work to assign it to one of our Technology Support Specialists in the field. For more information about when to contact the Help Desk and when to submit a Tech Desk request, please see our handy guide here.
James Flippen, Help Desk Technician
Email Help Desk
(209) 664-9220
8:30 AM-2:30 PM, Monday-Friday (During the regular school year)
FAQ's
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When do I call the Help Desk?
Immediate/urgent technology needs that are affecting multiple users or access to necessary documents. Examples include:
- An entire computer lab goes out
- Your powerpoint suddenly disappeared
- My projector was doing just fine a minute ago and suddenly the connection is gone
Minor fixes that aren’t urgent and you’ve tried to troubleshoot but haven’t quite figured out. If the Help Desk can’t address it they’ll elevate the issue and submit a Tech Desk request. Examples include:
- My printer hasn’t worked in a couple of days
- I’d like to print to the common printer in another room, but I can’t right now
- I can’t find a folder that I normally save things in. I don’t need it now, but it’s been bugging me
- I’m not sure how to log in to this Chromebook
Software issues:
- Installations on individual devices.
- Troubleshooting (e.g., when an error message pops up)
- Configuration (e.g., my view in Outlook is different than it was yesterday- how do I fix it?)
Guidance for spam and potentially harmful emails
Creating new student network accounts/password changes on existing network accounts
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When do I put in a Tech Desk request?
New software requests
Installing new equipment on multiple devices or a lab
Assessment requests for older devices or devices that aren’t functioning well (we can see if it can be cleaned up, upgraded, or if it needs to be replaced)
Consultation requests for new purchases
Set up for meetings, workshops, PD events
Requests for moving equipment to new places
Requests for cabling, including damaged ports
Printer paper jams or printer errors on the computer screen
Recovering files/folders from backups
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What information do I include in my requests?
*Please include the following information with requests to both the Help Desk and Tech Desk:
- Site and room number
- Name
- Preferred time of assistance
- Specific details of request
Without this information, there may be a delay in addressing your request.
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What if there is an emergency?
If there is an emergency and the Help Desk is unavailable, please call the Technology Services main line at 664-1138.
