Tech Help Desk
Have an immediate need? Contact our Help Desk! The Technology Services Help Desk Technicians can respond to a variety of technology needs and assist with remote troubleshooting. If they can't fix the issue, they will coordinate with a Technology Support Specialist in the field to resolve your issue in person.
Robert Martinez, Help Desk Technician
Emilia Solorzano, Help Desk Technician
8:30 AM-2:30 PM, Monday-Friday (During the regular school year)
How to Login to IncidentIQ
We have streamlined access to our new technology ticketing system to single sign-on with your TUSD account.
- First, go to : https://tusd.incidentiq.com/
- Next, click on the blue Microsoft Azure button in the middle of the page.
- Then, sign in with your TUSD email account.
To maximize your experience, we recommend completing the Requestor Training Courses, located here: https://learn.incidentiq.com/all-courses/?2. These courses will teach you how to utilize the dashboard, submit, track, and respond to tickets.