Immediate/urgent technology needs that are affecting multiple users or access to necessary documents. Examples include:

• An entire computer lab goes out
• Your powerpoint suddenly disappeared
• My projector was doing just fine a minute ago and suddenly the connection is gone

Minor fixes that aren’t urgent and you’ve tried to troubleshoot but haven’t quite figured out. If the Help Desk can’t address it they’ll elevate the issue and submit a Tech Desk request. Examples include:

• My printer hasn’t worked in a couple of days
• I’d like to print to the common printer in another room, but I can’t right now
• I can’t find a folder that I normally save things in. I don’t need it now, but it’s been bugging me
• I’m not sure how to log in to this Chromebook

Software issues:

• Installations on individual devices.
• Troubleshooting (e.g., when an error message pops up)
• Configuration (e.g., my view in Outlook is different than it was yesterday- how do I fix it?)

Guidance for spam and potentially harmful emails

Creating new student network accounts/password changes on existing network accounts

New software requests

Installing new equipment on multiple devices or a lab

Assessment requests for older devices or devices that aren’t functioning well (we can see if it can be cleaned up, upgraded, or if it needs to be replaced)

Consultation requests for new purchases

Set up for meetings, workshops, PD events

Requests for moving equipment to new places

Requests for cabling, including damaged ports

Printer paper jams or printer errors on the computer screen

Recovering files/folders from backups

*Please include the following information with requests to both the Help Desk and Tech Desk:

• Site and room number
• Name
• Preferred time of assistance
• Specific details of request

Without this information, there may be a delay in addressing your request.

If there is an emergency and the Help Desk is unavailable, please call the Technology Services main line at 664-1138.