Tech Help Desk

  • Have an immediate need? Contact our Help Desk! The Technology Services Help Desk Technicians can respond to a variety of technology needs and assist with remote troubleshooting.  If they can't fix the issue, they will coordinate with a Technology Support Specialist in the field to resolve your issue in person.

    Emilia Solorzano, Help Desk Technician
    Email Help Desk
    (209) 664-9220
    8:30 AM-2:30 PM, Monday-Friday (During the regular school year)

How to Login to IncidentIQ

  • Incident IQWe have streamlined access to our new technology ticketing system to single sign-on with your TUSD account.

    • First, go to : https://tusd.incidentiq.com/
    • Next, click on the blue Microsoft Azure button in the middle of the page.
    • Then, sign in with your TUSD email account.

    IncidentIQ Training

    To maximize your experience, we recommend completing the Requestor Training Courses, located here: https://learn.incidentiq.com/all-courses/?2. These courses will teach you how to utilize the dashboard, submit, track, and respond to tickets.

Tech Help Desk

FAQ's

  • When do I call the Help Desk?

  • When do I put in a Tech Desk request?

  • What information do I include in my requests?

  • What if there is an emergency?

Tech Help Resources